SAP Implementation & Support Services

Support and Managed Services

Achieve your operational and strategic objectives by outsourcing the management of your SAP landscape to ATCG and lower the cost of recruiting and maintaining skilled resources and delivering consistent quality service to users. ATCG has the experience skilled resourcing team to take care of you entire SAP IT Service needs.

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Implementation Services

Our SAP implementation services strive to transform your business by working collaboratively through various phases of SAP implementation cycles, tailored for the specific needs. Our solutions implementation competency is at the core of how we help our customers become “Best Run Businesses”:

  • Complete Program and Project Management Services
  • Business Process Optimization and Re-Design
  • Organization Change Management
  • Proof of Concept (POC)
  • End-to-End SAP implementations
  • Architecture, Sizing and Installations
  • Continuous Improvement, Enhancements and Custom Development

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Support and Managed Services

ATCG SAP support and Managed Services practice is built around a balanced score card with Reliability, Agility, and Total Cost of ownership vectors, which can be tailored to flexible SLA, shared pool or dedicated resource and on-demand options. Our proven ticket management, along with our combination of onsite and domestic onshore services provides you with a cost effective and reliable means of supporting your complete IT Outsourcing needs.

  • 24×7 Helpdesk Support
  • Hosting and Infrastructure support
  • Dedicated SAP Onsite and Domestic Onshore Support Practice
  • Flexible approach: SLA based, shared pools, dedicated resources, named resources, on-demand
  • Flexible model: Onsite/Onshore
  • Support Enhancement Projects, Upgrades, Rollout, Cloud services and Production Support (Bug Fixes and Service requests)
  • Ability to provide 24 x 7 support using onshore, domestic center
  • Competency in all areas of SAP products.

In house templates to accelerate the support/transition process

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Incident Management

  • Causal analysis for repeat issues
  • Production Issues Bug resolutions
  • 24×7 Monitoring Services (Basis and BI)
  • Ticket Management for all P1, P2, P3 and P4 issues along with agreed SLA

Infrastructure Management

  • Infrastructure App Support
  • DBA Services
  • Data Center Support
  • Infrastructure Rationalization
  • Application Hosting Services

Value Added Services

  • Assessment
  • Optimization Services
  • Application Services
  • Project Management Services

Cloud Management

  • Managed Cloud
  • SaaS
  • PaaS

Project Upgrades and Rollouts

  • Projects
  • Roll-outs
  • Upgrades
  • Major Enhancements

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