IT Management Best Practices

Larry Xu

The topic of Best Practices for IT management has been widely researched and discussed. Ever since IT became an independent department of an organization, CEO’s or CIO’s have been trying to justify the value of IT to their businesses. Over the years, the IT departments of most companies have evolved into a colossal organizational unit in terms of hardware, systems, personnel, and management. The term “IT MOOSE” (Maintain and Operate the Organization, Systems, and Equipments) was invented by Forrester Research to reflect the critical need to use Best Practices in managing the IT departments.

It is fairly safe to say that most companies have IT management Best Practices in place within their organizations to ensure smooth and efficient operation of their IT departments. Taking into consideration of the uniqueness of different businesses, IT managers will have to implement different sets of Best Practices to accommodate the differentiated business needs. However, some general guidelines for IT management Best Practices have been established, thanks to the input and insight from IT industry professionals and veterans. Even though the list of IT management Best Practices can be pretty long (20, 30 or more), the “universal” and most important ones are listed below:

  • IT Industry standardization.
  • Align IT Operations with Business Needs.
  • Optimal Selection of Strategies and Tools to Manage IT Department.

IT Best Practice

IT management Best Practices are valuable to the businesses because of how they are developed – or more colorfully, how they evolve. Survival of the best, or fittest, practices is ensured by IT organizations selectively choosing those processes that provide the greatest known benefit, whether measured by profit, reliability or other measures.

Organizations do not need to adopt a whole slew of best practices at once to get the benefits. In fact, best practices should ideally be implemented in a phased and/or selective approach. This not only supports prioritization based upon highest business need, it enables phasing of the IT budget. The flexibility in approaching best practices, and in particular choosing the appropriate ones and tuning them for your business, enables IT to work smarter, not harder to deliver a superior product or service.

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